How do I show the offer block on a product page?
Open the Shopify theme editor, add the VolumeX app block to the relevant product template, and save the theme changes.
VolumeX
Support
Need help with offer setup, storefront visibility, or billing questions? VolumeX support is available by email for merchant assistance.
Support for merchants
Merchant readyClear public-facing information
ResponsiveDesktop and mobile ready
AccessibleSemantic structure and focus states
If you need help installing VolumeX, enabling the theme app extension block, reviewing offer visibility, or understanding app behavior, contact the support team by email.
Contact
Email our support team
Include your store domain, a short description of the issue, and screenshots when possible so we can respond faster.
getxdiscount@gmail.comPrimary contact
Support requests may include help with app installation, storefront block placement, discount configuration, campaign troubleshooting, and billing questions.
Response time
What merchants can expect
We aim to keep support clear, practical, and focused on resolving store-impacting issues quickly.
Resolution time depends on issue complexity, storefront setup, and whether the request needs reproduction or Shopify-specific investigation.
Help
Common support topics
These are the most common questions merchants ask during setup and early use.
Why is an offer not appearing?
Check offer status, product targeting, customer conditions, scheduling, and whether the theme app block is enabled on the active product template.
Can I get help after installation?
Yes. VolumeX support can help with setup clarification, app behavior, and questions related to using supported features inside Shopify.